We want you to love what you ordered. If something isn’t quite right, we’re happy to help with a return or exchange under the following conditions.
Return Window
You may request a return or exchange within 14 days of receiving your order. Requests submitted after this window cannot be accepted.
Eligibility Conditions
To qualify for a return or exchange, items must be:
- Unworn, unwashed, and unaltered
- In their original condition with all tags attached
- Returned in the original packaging where possible
Please note the following items are final sale and cannot be returned or exchanged:
- Swimwear and intimates (for hygiene reasons)
- Sale or clearance items marked as final sale
- Gift cards
How to Start a Return or Exchange
- Email [email protected] with your order number, the item(s) you’d like to return or exchange, and the reason for the request.
- Our team will review your request and send you confirmation along with return instructions within 1–2 business days.
- Pack the item securely and ship it back to the address provided by our support team.
- Once we receive and inspect the returned item, we’ll process your refund or exchange.
Refunds
Approved refunds are issued to your original payment method within 5–7 business days of us receiving the returned item. Please note that depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item received).
Exchanges
If you’d like a different size or color, let us know in your return request. Exchanges are subject to stock availability. If the item you’d like is out of stock, we’ll offer a refund instead.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery with photos of the issue. We’ll arrange a replacement or full refund at no additional cost to you.
Questions?
Reach out anytime at [email protected] or call (919) 205-3228 — we’re happy to help.